Baltimore City Department of Public Works
Effective immediately, Baltimore City DPW will not turn off water service for failure to pay. This will stay in effect until at least the time when the Maryland State of Emergency is lifted. It was a regional decision made through Executive Orders signed by Mayor Jack Young and Baltimore County Executive Johnny Olszewski, Jr.
WATER BILLING WILL RESUME MAY 8, 2020
Mayor Bernard C. “Jack” Young announced that water billing will resume on Friday, May 8, 2020, Water billing in Baltimore City has been delayed since March due to the coronavirus pandemic.
Due to the billing delay, customers will receive larger than normal water bills that include part of March and all of April.
In response to the pandemic, late fees have not and will not be assessed for overdue water bill payment, and water has not and will not be shut off for lack of payment. The Department of Public Works (DPW) will continue to offer payment plans for those struggling to pay their bills.
IN THE MAIL: POSTCARDS FOR BALTIMORE CITY WATER CUSTOMERS
t is important to note that every customer will not receive a bill on May 8 as water bills are mailed out in cycles by zip codes.
Set to start arriving this week, the postcard, “Understanding Your Water Bill,” will provide the following information:
Water bills will be larger than the normal amount, covering more than the usual 30-day period.
Late fees will be waived.
Water service is not being cut off due to lack of payment
Customer payment plans and/or water bill assistance are available.
DPW’s Customer Support and Services Division is available to answer questions and/or provide needed assistance at (410) 396-5398 or by email at firstname.lastname@example.org .
EMERGENCY COVID-19 DISCOUNT PROGRAM
DPW worked with the Mayor's Office to develop the Emergency COVID-19 Discount for any Baltimore City water account holder who shows proof of unemployment eligibility. The discount will provide the same assistance that eligible BH2O Assists and BH2O Plus participants currently receive:
· A 43% discount on charges for water and sewer usage
· A waiver of Bay Restoration and Storm Water Remediation fees
Eligibility for the Emergency COVID-19 Discount is effective May 8 and will remain in place until 90 days after the end of the current state of emergency or December 31, 2020, whichever comes first. The discount is good for one year.
To make it easier to apply for the Emergency COVID-19 Discount and the BH2O programs, the city will launch a new online application on May 8. The application will be available at cityservices.baltimorecity.gov/BH20 and bmorechildren.com/bh2o. Applications by mail will also continue to be accepted.
GAS & ELECTRIC
Baltimore Gas & Electric
Customers whose service was disconnected prior to the March 13 moratorium on service disconnections should contact BGE to have service restored.
BGE is suspending service disconnections and waiving new late payment charges at least until May 1. They will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their bill should contact BGE Customer Care at 800-685-0123. BGE will work with customers to find appropriate payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Vicinity Energy (formerly Veolia)
Vicinity is taking proactive actions in line with federal, state and local health organizations to protect employees, customers, and communities. We have a comprehensive plan in place to keep our operations running as usual and our commitment is to serve our districts without disruption as we respond to this pandemic. Vicinity’s sites will remain open and there will be no disruption in energy supply or service.
STREET LIGHT OUTAGES REPORTING TOOL
To report street light outages, find the location on the interactive map. Then enter your contact information and you will receive a confirmation message. https://bge.streetlightoutages.com/public/default.html
Comcast / Xfinity
The following policies will be put in place and will stay in effect for the next 60 days:
No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
Xfinity WiFi Free For Everyone
Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit: xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Internet Essentials Free to New Customers
It’s now easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
Verizon will waive late fees and keep residential and small business customers until at least May 12, 2020