CITY SERVICES

PUBLIC WORKS - WATER

Ensuring the Continued Delivery of Safe, Clean Drinking Water

The City’s rigorous water filtration and disinfection process and testing procedures ensure that drinking water is free of viruses, including COVID-19. This also applies to the wastewater systems operated by the City of Baltimore. “As the primary provider of drinking water in the Baltimore region, the City of Baltimore wants to ensure residents that we have emergency plans in place to continue to provide high-quality drinking water and to keep the City clean”.

 

Only emergency water maintenance issues will be addressed.
 

Water Billing

The City of Baltimore will only accept water bill and other payments online and by mail. The Water Billing Customer Call Center will be closed as will the Customer Walk-In Center located on the first floor of the Abel Wolman Municipal Building. DPW’s Customer Support and Services Walk-in Center, located on the first floor of the Abel Wolman Municipal Building, is closed to the public at this time. Mayor Young has reinforced that water service will not be shut off due to
nonpayment, and that late fees will be waived while residents deal with the implications of the coronavirus. In addition, DPW continues to offer repayment plans for customers who fall behind in their water bills. 

 

PUBLIC WORKS - SANITATION & MAINTENANCE 
 

Solid Waste

All services other than curbside collections, condo collections, disposal services at the Quarantine Road Landfill, operations at the Citizen Drop-Off Centers, and corner can collections will be suspended indefinitely. The collections and disposal of trash in corner cans as well as the Citizen Drop Off Centers will remain operational. The suspended services include street and alley cleaning, property management, maritime operations, and special services (graffiti removal, rat abatement, and bulk trash pickup). This action will ensure we have a reserve of staff knowledgeable and capable of performing the critical functions.
 

Corner Trash Cans

DPW will continue to service “corner trash cans” — those found in a neighborhoods on the sidewalk.
 

Park Trash Cans

DPW will resume servicing all park trash cans on a daily basis starting on Wednesday, March 25, at 8am.


Mechanical Street Sweeping

Street sweeping operations have been suspended to accommodate the large number of residents required to telework. Parking violations will not be enforced.


Roll-Off Dumpsters Suspended

As the City redirects its resources, DPW’s Bureau of Solid Waste will not be able to provide roll-off dumpsters for community-supported cleanup activities.


The following Citizen Drop-Off Centers will be closed to the public
1. Northwest Citizens’ Convenience Center located at 2840 Sisson Street
2. Eastern Citizens’ Convenience Center located at 6101 Bowleys Lane
3. Southwest Citizens’ Convenience Center located at 701 Reedbird Avenue.

 

The Quarantine Road Landfill will no longer accept cash or credit card
transactions.

 

Other Services
1. The recreational area around Lake Montebello, which is a DPW facility,
will be restricted as follows in order to promote social distancing:

  • Exercise and play equipment will be closed.

 

  • All motor vehicle traffic into the area and around the lake will be suspended. This action will ensure those people choosing to walk around the lake have more space to distance and will limit groups of individuals from traveling to the area.


2. Construction, engineering, and maintenance projects not deemed essential will be suspended.


3. All recreational activities at the Liberty, Loch Raven, and Prettyboy reservoirs will be suspended. This includes hiking, kayaking, mountain biking, boating, fishing, and horseback riding.
 

4. Prequalification for contractors/consultants will be automatically extended for three months.
 

5. Minimal staffing will be managing utility maintenance and meter operations. Only emergency or essential functions will be handled.


6. All staff capable of teleworking must telework.

Curbside Recycling Collections Suspended for Three Weeks

The Baltimore City Department of Public Works (DPW) Acting Director Matthew W. Garbark announced today the immediate suspension of all solid waste operations and activities at DPW’s Eastern Sanitation Yard, following a significant number of COVID-19 cases at the facility.

 

Acting Director Garbark also announced a citywide suspension of curbside recycling collections for three weeks in order to continue essential services following the closure of the Eastern Sanitation Yard. The suspension of curbside recycling collections is effective immediately.

 

The closure of the Eastern Sanitation Yard Facility, which is located at 6101 Bowleys Lane, is also effective immediately, and is expected to last for three weeks. The facility had been closed to the public since March due to COVID-19.

The Sisson Street Citizen Drop-Off Center, located at 2840 Sisson Street, will be reopened immediately for public use. In addition, DPW is accepting bulk trash items at two locations: Northwest Transfer Station, located at 5030 Reisterstown Road, Monday - Saturday 7:00 a.m. to 5: 00 p.m. or the Quarantine Road Landfill, located at 6100 Quarantine Road. Monday - Saturday, 9:00 a.m. to 5:00 p.m. Residents can drop off their recycling at one of these three convenience centers. 

Trash Collection Delays

https://content.govdelivery.com/accounts/MDBALT/bulletins/291897c

HOUSEHOLD HAZARDOUS WASTE DROP-OFF DAYS
Baltimore City Department of Public Works has announced that the Household Hazardous Waste Drop-Off event for July will occur on Friday and Saturday, July 10 and 11.  The event will be held from 9:00 a.m. until 7:00 p.m. on both days, July 10 and 11, at the Sisson Street Drop-off Center, located at 2840 Sisson Street. 


Residents who come to the July Household Hazardous Waste Drop-Off Event are asked to wear a face covering and to stay inside their vehicles. This event is for Baltimore City residents only, and is not intended for businesses or commercial users.
 

A full list of materials that are acceptable/unacceptable can be found on the Department of Public Works website: publicworks.baltimorecity.gov/recycling-services.

SOLID WASTE SERVICES TO RESUME

Department of Public Works Acting Director, Matthew W. Garbark announced today that the Bureau of Solid Waste will resume the majority of its services beginning on Monday, June 29.  This includes recycling and trash collections, alley cleaning, cleaning and mowing, boarding, rat abatement, and other services. However, graffiti removal, bulk trash collection, and citywide mechanical street sweeping are still suspended for the time being. Residents’ normally scheduled curbside collection days for trash and recycling remain the same.

https://content.govdelivery.com/accounts/MDBALT/bulletins/292d1ea

BMORE Alert

BMORE ALERT is an emergency notification system used by the City of Baltimore to send emergency alerts to residents, businesses and visitors across the City. Examples of emergency alerts include, but are not limited to:

  • Severe weather, including winter storms and hurricanes

  • Extensive flooding

  • Hazardous chemical releases

  • Infectious disease outbreaks

  • Widespread power outages

  • Evacuations

 

If you would like to sign up for BMORE ALERT and be informed of emergencies in your area, text bmorealert to 99411. Once you create an account, you will be able to enter your home phone number, cell phone number, email address, and street address. Depending on the emergency, you may receive phone calls, text messages, and/or emails from the City of Baltimore.

BMORE ALERT calls arrive from the phone numbers below. If you would like to hear the last message replayed, simply call the phone number back.

  • (866) 419-5000

  • (855) 969-463

Visit https://emergency.baltimorecity.gov/bmore-alert for more information

2-1-1

211 is the easy-to-remember 3-digit information helpline and online database that connects people with government, health, community and social services, making their pathway to care, help and resources a guided and trusted one.

211 is free, confidential and available 24 hours a day, 7 days a week, 365 days a year (even on holidays) in more than 170 languages.

 

TRANSPORTATION - MTA

Maryland Transit Administration - Maryland Department of Transportation

In an effort to mitigate the spread of COVID-19, PLEASE USE TRANSIT FOR ESSENTIAL TRAVEL ONLY. Essential travel means taking trips to work, hospitals, health care providers, pharmacies, grocery stores, banks, food distribution centers, schools, to provide care for family members, and other similar destinations. By reducing unnecessary travel, transit becomes safer for those who depend on it, especially essential healthcare workers, and for those who operate it. MDOT MTA encourages all employers to consider telework options where possible ***

MDOT MTA has proactively initiated an enhanced daily wipe-down of bus, rail, and paratransit vehicles to include disinfecting areas with high passenger touchpoints.

 https://www.mta.maryland.gov/coronavirus

 

Mayor Young, Department of Transportation Announce Harbor Connector Will Resume Services

 

Mayor Young and the Baltimore City Department of Transportation (BCDOT) announced that beginning on Monday, June 15, the Harbor Connector services will resume. After receiving notification from local and state health officials, BCDOT will resume operations with limited routes and capacity, in accordance with COVID-19 CDC guidelines. 

Starting at 6:00AM on Monday, June 15, 2020, BCDOT will begin Harbor Connector service with
the following guidelines. Operations:
● Service will run from 6:00 a.m. through 8:00 p.m. (continuously).
● Vessels will only be allowed to fill 50% of capacity for social distancing requirements.
● All passengers must wear face coverings while riding the Harbor Connector.
● No mid-day breaks in service will be taken toaddress the reduced capacity and provide additional ridership opportunities.

 

Routes:
● HC #1: Maritime Park to Locust Point
● HC #3: Pier Five to Federal Hill Harbor View
For the latest information on Harbor Connector services, passengers are urged to visit transportation.baltimorecity.gov .

MDOT MTA

will implement service reductions on all vehicle modes effective Wednesday, March 18.

Local Bus      (https://www.mta.maryland.gov/schedule?type=local-bus)

  • To minimize operator contact with riders, MDOT MTA will implement rear-door boarding on all bus routes with riders encouraged to pay transit fares with the CharmPass mobile ticketing app, CharmCard® or paper ticket that will be visually validatedBased on rider feedback, MDOT MTA is delaying any changes to bus service to work with major employers to ensure core services are met.

  • All CityLink, LocalLink, and Express BusLink routes will continue to operate on the existing schedules.

Charm City Circulator     (https://www.charmcitycirculator.com/)

Light Rail              (https://www.mta.maryland.gov/schedule/lightrail)

  • On weekdays (Monday – Friday) Light Rail will operate on a Saturday schedule

 

Metro Subway     (https://www.mta.maryland.gov/schedule/metrosubway)

  • On weekdays (Monday – Friday) Metro Subway will operate on a Saturday schedule

  • At the request of Johns Hopkins Hospital, the entrance to the Johns Hopkins Outpatient Center from Johns Hopkins station is closed until further notice

 

Commuter Bus      (https://www.mta.maryland.gov/schedule?type=commuter-bus)

  • Will operate on a "S" schedule only.

  • Please check your route's schedule PDF for specific trips that will operate.

MARC Train       (https://www.mta.maryland.gov/schedule?type=marc-train)

Will begin operating on a "R" schedule on all three lines effective Tuesday, March 17. Only train with an "R" under the train number will operate, with the following additional service.

  • Penn Line:

  • Brunswick Line:

  • Camden Line:

  • Train timetables in HTML are available here - Penn LineCamden LineBrunswick Line

  • Train 403 (4:45am departure from Penn Station) will operate

  • Train 502 (6:10am departure from Washington) will operate and will make all stops

  • Train 453 (9:37pm departure from Penn Station) will operate

  • Train 452 (10:55pm departure from Washington) will operate

  • Train 872 (5:00am departure from Martinsburg) will operate and will make all stops, except Monocacy and Frederick.

  • Train 875 (4:25pm departure from Washington) will continue west of Brunswick to Harpers Ferry, Duffields and Martinsburg

  • Train 877 (4:55pm departure from Washington) will operate.

  • No additional trains. R schedule will operate as published.

 

Mobility 

  • In an effort to mitigate the spread of COVID-19, please use transit for essential travel only. Mobility trip requests must be made by calling 410-764-8181.

  • Essential travel means taking trips to work, hospitals, health care providers, pharmacies, grocery stores, banks, food distribution centers, schools, to provide care for family members, and other similar destinations.

  • All in-person eligibility certification assessments and determinations are temporarily suspended and will be replaced with desk reviews and telephone interviews

 

Transit Store

  • State office buildings have been closed to the public. As a result, the Transit Store located at 6 St. Paul Street in Baltimore will be closed beginning Monday, March 16.

  • Fare products may still be purchased through the CharmPass mobile fare app and by purchasing CharmCard and Mobility ticket books from the online Pass Store.

  • Fare products may also be purchased at ticket vending machines located at Metro SubwayLink, Light RailLink, and MARC stations.

  • CharmCard stored value and pass products may continue to be loaded via the WMATA web portal.

 

Reduced Fare Certification Office

  • State office buildings have been closed to the public. As a result, the Reduced Fare Certification Office located at 6 St. Paul Street in Baltimore will be closed beginning Monday, March 16.

  • Senior/Disability Monthly Passes may still be purchased from the online Pass Store.

  • Reduced fare certifications that expire during this time will be accepted as valid until the office reopens.

  • Valid ID's as defined on the Senior Reduced Fare Program and Disability Reduced Fare Program pages will continued to be accepted.

  • Disability Reduced Fare application forms may be downloaded on the Forms page of the website.

 

Lost & Found

  • Retrieval of lost & found items may be delayed unless they are related to safety and security, such as medical devices, cell phones, and personal identification.

 

Meal Sites

MDOT MTA will continue to provide service to the following student meal sites

                                           

Alexander Hamilton Elementary School

800 Poplar Grove St.

Local Links 29 and 80

Arlington Elementary School

3705 W Rogers Ave.

Local Link 30

Beechfield Elementary/Middle School

301 S Beechfield Ave.

City Link Purple

The Historic Cherry Hill Elementary/Middle School

801 Bridgeview Rd.

Local Link 26

Paul Laurence Dunbar High School

1400 Orleans St.

City Link Lime and Pink, Local Link 56

Sinclair Lane Elementary School

3880 Sinclair Ln.

City Link Lime and Pink

DEPARTMENT OF HOUSING 

The Department of Housing and Community Development has modified some of their services among the COVID-19 outbreak. Please see flyer below for further information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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